Posts Tagged ‘BackUpLoadFlag’

AIE Configuration portion of the console shows host name of the AIE instances is wrong (pointing to a wrong server).

Tuesday, August 30th, 2011

There are cases where the AIE configuration console may show that the host name of the AIE instances is wrong (in cases where jobs were imported from another server), however, you can not change the host name as these fields can not be edited.

If you notice that the Instance name in each data exchange is incorrect, there is a simple way to fix. These errors usually show up if you import exchange data from another server.

The resolution provided by BMC Customer Support is as follows:

  • Open EIE:BackUpLoadFlag – form by using Admin Tool
  • Chang field properties to read/write and saving the form
  • A new hostname and instance value can be stored by using Remedy User client without reinstalling the AIE.