Archive for April, 2012

What is the ARSIGNAL used for and its arguments

Sunday, April 22nd, 2012

The ‘arsignal‘ utility is used to send signals to the arserver. The ‘arsignald‘ is a new daemon process introduced in 7.5 to help manage communication between servers in a server group.

Usage:

  • ./arsignal -c hostname[:port] – read configuration file
  • ./arsignal -g hostname[:port] – read group information
  • ./arsignal -m hostname[:port] – read computed group information
  • ./arsignal -l hostname[:port] – read license information
  • ./arsignal -a hostname[:port] – update alert user information
  • ./arsignal -u hostname[:port] – read user information
  • ./arsignal -d hostname[:port] – transfer signal to DSO process
  • ./arsignal -p hostname[:port] – transfer signal to application process
  • ./arsignal -r hostname[:port] – recache definitions from database
  • ./arsignal -b hostname[:port] – recache and reload archive definitions
  • ./arsignal -e hostname[:port] – recache and reload escalation definitions
  • ./arsignal -version – prints the version information

 Note that arsignald is not the same thing as arsignal.

How to Force Reload the Remedy Cache

Sunday, April 22nd, 2012

The process to force reload the Remedy cache is to use the ‘arsignal’ command:

arsignal -u <servername>:<TCPport>

The command is located in the ‘bin’ directory:

../ARSystem/bin

Do not allow AR User to change password

Monday, April 2nd, 2012

A Change Password link is automatically placed on the Home Page form so users can change their passwords voluntarily. When they click the link, the User Password Change form is opened.

We do not want user to be able to change their password because authentication is supposed to be managed via LDAP. Users are bypassing the LDAP authentication and voluntarily changing their password to a Remedy resident password.

How do you prevent this from happening?

The solution is fairly simple. The “Change Password” link you see in the home page is a regular entry point belonging to a form, which has the necessary workflow to change the user’s password. This form is called “User Password Change”.
 
To remove the link, you can open that form in Developer Studio, go to the form properties > Basic / entry Points tab, and uncheck the Enable Entry Point checkbox. Then, save the form. After this, the next time your users log in to ARS they will no longer see the Change Password link.