Archive for January, 2012

How do you view a list of web services?

Wednesday, January 18th, 2012

You can view a list of available web services stored in AR System by entering the following URL in a browser:


How does Remedy store web service WSDL information?

Wednesday, January 18th, 2012

The BMC Knowldge Base states the following:

  • In the AR System, the WSDL document is dynamically generated based on information defined in the form and the web service. It is not possible to locate it in the system since it is not stored as a physical file.

 The 7.6.04 Integration Guide states the following:

  • When you save the web service in BMC Remedy Developer Studio, the program creates a WSDL file that describes the web service. This file contains all the details necessary to interact with the service, including message formats, transport protocols, and end point location.

The WSDL file can be accessed with a URL using one of the following syntaxes.

After you save your web service, it is ready to use. To verify that your web service is ready, enter the WSDL URL into a browser address field.

Where do you edit the “Resolution Categorization” values?

Tuesday, January 10th, 2012

Ok, you have looked in the application and the ITSM 7.x documentation and you can’t find where to edit the options for the “Resolution Categorization”.  You can edit Product and Operation and you can see where it is pulling the values from the menu in the admin tool, but where do you edit this as a configuration. The how is easy, but the where just doesn’t stand out like you would think.

 To add, edit or delete Resolution Categorization options, these are the steps you can take:

  1. Open the Application Administration Console (you must be logged is as an application administrator user) in the User tool.
  2. Go to the Custom Configuration tab and open Foundation > Products/Operational Catalogs > Generic Catalog Structures.
  3. In the Category Type field, select “Resolution Category” and click Search.
  4. The table field below will show all Resolution categories already configured in the server. You can edit or delete them, or create new ones in this form.
  5. Click on the ‘Create’ button. In the Generic Catalog Update window that opens up, the requirement is that the Category Type is Resolution Category for them to be used in the Resolution Categorization fields.
  6. Click the Save and Ok button on the message box that appears.