Archive for the ‘BMC ITSM 7.6.04’ Category

Adding an Attribute to the CMDB via a CMDB Driver Script

Thursday, April 3rd, 2014

There are a number of ways to create an attribute in the CMDB. You could use the BMC Atrium Core Console, Remedy API, or the CMDBDriver.

The BMC Atrium Core Console offers a nice GUI interface, and is fairly slick when used via the mid-tier. I have noticed some issues using the mid-tier version vs the UserTool version. One issue that I’ve noticed is that sometimes custom fields do not show up when your viewing the classes. When viewed from the UserTool, everything is there. Another issue I have noticed is that the Menu Style field shows different results when compaired to what one see’s in the UserTool.

The Remedy API is a very powerfull feature, if used correctly, and you understand what your doing. I have built everything from forms, fields, active links, filters, and guides with the API and really, one takes for granted what the GUI does for you.

But the topic is the CMDBDriver tool. This is not a user friendly tool, but once you understand it, its great for automating alot of your work.

The one feature is the “execute” command. This allows you to execute a driver script that is basically a list of commands (like a macro) that you want the driver to execute. The following text is what is used to create a selection field, with 3 entries, on the BMC_Application class:

ca
BMC.CORE
BMC_Application
CUS_BusinessGroup
OS-0050368f00f39DRrUwYP1cqw21KL
6
900100102
2
2
3
Corporate Group
12100
Customer Group
12200
Enterprise Group
12300
F
1
8
4
CUS.CUSTOM
0

These lines would sit in a text file, and the driver would execute the contents. The first line is the “CA” command which stands for Create Attribute. The following lines would be the supplied input for the process of manually creating an attribute.

The power of this feature is that you could maintain a number of these commands in the text file, allowing you to create as many fields, on as many forms as you like. For example, when I build out a new server environment, I can execute just one file that will add every custom field we added to the CMDB, bringing it upto speed with our existing environments.

CMDBDriver - Start Up

CMDBDriver – Start Up

 The next step is to enter the “init” command. This initizlizes the session, closing off any other session that you may have been already logged into. This is the first step that you must do when first opening the application. The next step is to enter the “log” command. Here you are logging in with your UserID, Password, and Server Name. Finally, if you are using a port number to connect to your server, enter the “ssp” command. This allows you to enter your TCP port number.
Initialization and Login

Initialization and Login

The next step is to issue the “ex” command. This will prompt you for the command/driver file to load. Enter in the full path and filename. No need to enclose everything in quotes, as spaces dont matter.

Execute Command

Execute Command

This is the part of the process that gets cluttered, and leaving you wondering whats going on. As the CMDBdriver executes the script, prompts for data are appearing on the screen. Normally you would manually enter the values, but our command file is supplying the data for us. I would have been nice if the values were actually displayed as the system exectued the file. Depending on how many attributes, which class your hitting, and the amount of data in your CMDB, this could take a few seconds or minutes to complete.

If you have multiple attributes being created, this screen will repeat the the cluttered block for each one. Once done, you should finally see the Command prompt come back.

Execution of the command file

Execution of the command file

Over the years, dealing with problem tickets with BMC Support and talking with the application engineers, they all have said that they use the CMDBDriver for most of the work that they do. When you use the Atrium Core/Class Manager to add attributes, the CMDBDriver is actually being called in the background to do the work. It pulls its information from the OBJSTR:Class form (these are your Pending records). Once the driver completes the task, the record in the OBJSTR:Pending form is removed.

One nice thing about the CMDBDriver is that if something goes wrong, it tells your right away. If something goes wrong using the AtriumCore/ClassManager, you have to go in and start deleting records in various forms.

One last helpful hint if AtriumCore/ClassManager does not appear to be completing the building of your new field, you can grab the ‘Pending ID’ and from within the CMDBDriver, issue the “sync” command, which will prompt you for the Pending ID. This will force the attribute to complete for you, and the matching record in the OBJSTR:Pending form will disapear (As long as there are no errors in your system, but thats another issue to resolve). Note that the ‘Pending ID’ is not visible on the form, but you have to export the data, or manually type it out from the report option. On most of my sites, we have made this field visible (read only) so its easy to grab.

 

 

Remove the AR Task and Web URL from Email Notifications

Monday, April 2nd, 2012

When an email notification is sent out for an Incident, Infrastructure Change, Work Order, or Service Request, the notification always contains a link at the top of the message body that has the following format:

http://<SERVER>:<PORT>/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=<SERVER>&eid=NTS000000038068

The email received by the end user would looks something like this:

So, you don’t want these links to be in the email notifications. We want to disable these links so that they are not sent with emails anymore…

The solution is to modify two filters which are responsible for attaching the “AR Task” and “Web URL” into the Notification Emails.

The filters to modify are:

  • NTE:NTS:DefaultMethod_200_NT
  • NTE:NTS:Email_200_SystemNT

Use the following steps to change:

  1. Login to Developer Studio
  2. Open one of the above filters
  3. Navigate to the If Actions -> Notify
  4. Uncheck the “AR Task” and “Web URL”
  5. Save this filter and repeat the same steps for the second filter.

 

 

ARSystem Messages and Notifications [49,003 – 2,147,483,647]

Monday, April 2nd, 2012

Messages that can be found in the AR System running CMDB and ITSM applications:

Number    Object Name Details    Type    Text   
49003 User Password Change:ErrorOnConfirmPreviousPassword If-Action 0 Error Old password incorrect. Please try again.
70005 KS_ATT_DD_ChkMandatory_3 If-Action 0 Error $600000091$ is a manditory Attribute and has not been added. Please add this Attribute.
70005 KS_SRV_SRVTEMPLATE_ChkMandatory_3 If-Action 0 Error $600000091$ is a manditory Attribute and has not been added. Please add this Attribute.
70012 KS_ATT_TYPE_ChangeDataTypeError If-Action 0 Error Changing the Attribute Data Type for an Existing Attribute Type ins’t allowed.
70013 KS_ATT_TYPE_ChangeParentError If-Action 0 Error Changing the Attribute Parent for an Existing Attribute Tpye ins’t allowed.
70014 KS_ATT_DD_Chck_InstanceID If-Action 0 Error InstanceId must have a value.
70015 KS_ATT_TYPE_Admin_Only2 If-Action 1 Error Only Administrators are allowed to Modify or Delete Attribute Type # $1$
70016 KS_ATT_TYPE_CheckCharLen3 If-Action 0 Error An Attribute that is related to this type doesn’t have the correct character length.
70017 KS_ATT_TYPE_CheckDup1 If-Action 0 Error Attribute # $600000090$ already has the same Parent, Category, Data Type, Type and Application. This Attribute Type cannot be created.
70018 KS_ATT_TYPE_CheckMultiple4 If-Action 0 Error Multiple instances of this attribute already exist.
70019 KS_ATT_TYPE_PatternMatch5 If-Action 1 Error $600000090$ existing Attribute(s) linked to this Type were found that do not match the pattern.
70020 KS_ATT_TYPE_RangeCheck3 If-Action 1 Error $600000090$ existing Attributes linked to this Type were found that are not in the range specified.
70021 KS_ATT_INST_CheckMultiple-02 If-Action 0 Error There is already another Attribute of this type related to the same parent.
100007 RE:Qualification:OnSave_CheckRequiredFields If-Action 0 Error “Please specify values for all required fields.”
100016 RE:Precedence:OnSave_CheckRequiredFields If-Action 0 Error “Please specify values for all required fields.”
100022 RE:Job:OnSave_CheckRequiredFields If-Action 0 Error “Please give values to all required fields.”
100027 RE:Job Schedule:OnSave_CheckRequiredFields If-Action 0 Error “Please specify values for all required fields.”
100028 RE:Job Runs:OnSave_CheckRequiredFields If-Action 0 Error “Please give values to all required fields.”
100029 RE:Job Events:OnSave_CheckRequiredFields If-Action 0 Error “Please give values to all required fields.”
100035 RE:IdentRules:OnSave_CheckRequiredFields If-Action 0 Error “Please specify values for all required fields.”
100042 RE:Group:OnSave_CheckRequiredFields If-Action 0 Error “Please give values to all required fields.”
100047 RE:Group:CheckRequiredFields If-Action 0 Error Group Name, Group Type and Namespace must be specified.
100052 RE:Comparison Rules:OnSave_CheckRequiredFields If-Action 0 Error “Please give values to all required fields.”
100053 RE:Assoc:Qualification:IfRecordExistsError If-Action 0 Error “A Qualification Group has already been specified for this Dataset in this activity.”
100054 RE:Assoc:Precedence:IfRecordExistsError If-Action 0 Error “This activity already has a Precedence Group specified for the choosen Dataset.”
100055 RE:Assoc:Identification:IfRecordExistsError If-Action 0 Error “This combination of Dataset and Group is already specified for this activity.”
100056 RE:Activity_Group_Dataset Assoc:OnSave_CheckRequiredFields If-Action 0 Error “Activity Instance Id and Activity Type are required fields.”
100058 RE:Activity:OnSave_CheckRequiredFields_Rename If-Action 0 Error “Please enter values for Dataset and New Dataset Name.”
100063 RE:Activity:OnSave_CheckRequiredFields_Identify If-Action 0 Error “If you specify a value for Auto Dataset, then you have to specify value for Master Dataset as well.”
100065 RE:Activity:OnSave_CheckRequiredFields_ExecuteJob If-Action 0 Error “Please enter a value for Next Dataset Name.”
100067 RE:Activity:OnSave_CheckRequiredFields_Compare If-Action 0 Error “Please enter values for Dataset1 and Dataset2.”
100068 RE:Activity:OnSave_CheckRequiredFields_AllActivities If-Action 0 Error “Please enter all required fields.”
100079 RE:Group:OnSave_CheckValidClassName2 If-Action 0 Error “Pick a valid Class Name”
100098 RE:DatasetPrecedenceAssoc:OnSave_CheckRequiredFields If-Action 0 Error “Please give values to all required fields.”
100099 RE:DatasetPrecedenceSet:OnSave_CheckRequiredFields If-Action 0 Error “Please give values to all required fields.”
105001 PCT:PCI:Validate_Input_Data[0] If-Action 0 Error Specify values for the required fields: Product Categorization Tier 1, Product Categorization Tier 2, Product Categorization Tier 3, Product Name, Manufacturer, Suite Definition, Origin, Status-PDC, and Product Type.
105002 PCT:PCI:Validate_Input_Data[1] If-Action 0 Error Please do enter the Mandatory fields ‘Product Model/Version’, ‘Requires Contract’ and ‘Model/Version State’.
105002 PCT:PCI:Validate_Input_Data[2] If-Action 0 Error Specify values for the required fields: Product Model/Version, Requires Contract, and Model/Version State.
105003 PCT:PCI:Validate_Input_Data[3] If-Action 0 Error Specify a value for the required field: Patch Last Build ID.
105004 PCT:PCI:Validate_Input_Signature[2] If-Action 0 Error The Signature ID $420000012$ you specified does not exist.
105004 PCT:SGA_CheckSigIDExists_NotFound_200 If-Action 0 Error The Signature ID $420000012$ you specified does not exist.
105005 PCT:PCI:Validate_Input_Company[3] If-Action 0 Error The Company $1000000001$ you specified does not exist.
105006 PCT:PCI:Set_ProductKey If-Action 1 Note A Product with a Product Catalog Key of $420000006$ has been created.
105014 PCT:PDC:HideVersions_Message If-Action 0 Note The associated Versions for the product $240001002$ and company $1000000001$ are also set with Hide = $420000019$.
105015 PCT:PDC:BlacklistVersions_Message If-Action 0 Note The associated Versions for the product $240001002$ and company $1000000001$ are also set with Blacklisted = $420000112$.
105016 PCT:PDC:ApprovedVersions_Message If-Action 0 Note The associated Versions for the product $240001002$ and company $1000000001$ are also set with Approved = $420000109$.
105026 SYS:FLS:ChkDuplicates_032 If-Action 0 Error The combination of Selection Type, Selection Code, and Locale values already exists. Please select different values for these fields.
105038 PCT:PDV:UniqueIndex_011_Msg If-Action 0 Error This Model/Version already exists. Please verify the following field values and try again: Product Model/Version, Operating System, Platform, Version Major, Version Minor, Version Maintenance and Version Build.
105039 PCT:PDA:UniqueIndex_011_Msg If-Action 0 Error This record already exists for company $1000000001$. Please verify or reselect your field entries and try again
105039 PCT:PPCA:UniqueIndex_011_Msg If-Action 0 Error The company $420000165$ already exists.
105039 PCT:VCA:UniqueIndex_011_Msg If-Action 0 Error This record already exists for company $420000165$. Please verify or reselect your field entries and try again
105040 PCT:SIG:UniqCheck_25_ErrMsg If-Action 0 Error The combination of SignatureID, Logical Data Group, and Version you specified already exists. Please select different values for these fields.
105041 PCT:PDC:NormalizedVersions If-Action 0 Note Also setting Normalized flag = $420000110$ for the associated versions of product $240001002$ and company $1000000001$.
105042 PCT:PDC:LifeCycleStatusVersions_Message`! If-Action 0 Note Setting Life cycle status flag = $420000138$ for the associated versions of product $240001002$ and company $1000000001$.
105043 PCT:PDC:ManagedVersions_Message If-Action 0 Note Also setting Managed flag = $420000111$ for the associated versions of product $240001002$ and company $1000000001$.
105044 PCT:SGE:Check_Association_On_Delete[2] If-Action 0 Error The signature $420000012$ is associated with the Product Key $301316700$. You must delete the corresponding product association from Signature Product Association before you delete the signature.
105045 PDL:FIL:DisplayDuplicateFileMsg If-Action 0 Error Duplicate File entries for same product and version not allowed
105046 PCT:PCI:Validate_Input_User[3] If-Action 0 Error You need to be a part of Atrium Foundation Admin group to create a product entry.
105063 PCM:PDC:ChkProductIndex_016_Msg If-Action 0 Error An entry with the product name does not exists. Please create an alias of existing product.
105064 PCM:PDC:ChkManufIndex_018_Msg If-Action 0 Error An entry with the manufacturer name does not exists. Please enter a different manufacturer name.
105075 PCM:PDC:ChkDupProdAlias_018_Msg If-Action 1 Error Cannot associate same alias to multiple products.
105076 PCM:PDC:ChkDupManufAlias_021_Msg If-Action 1 Error Cannot associate same alias to multiple manufacturers.
125016 OBJSTR:AttributeDef_CheckForDupFieldID_Msg If-Action 0 Error Duplicate Field ID ‘$400004800$’ for attribute ‘$400009700$’.
125016 OBJSTR:AttributeDef_CheckForDupFieldName_Msg If-Action 0 Error Duplicate Field Name for attribute ‘$400009700$’.
125017 OBJSTR:AttributeDef_CheckRequiredFields If-Action 0 Error Data Type and Attribute Name must be specified.
125018 OBJSTR:AttributeDef_CheckReservedFieldID If-Action 0 Error Invalid Field ID for attribute ‘$400009700$’. Field IDs below 100 are reserved for Core fields.
125019 OBJSTR:AttributeDef_CheckSelectionDefaltValue If-Action 0 Error Invalid Default Value for selection field.
125020 OBJSTR:Class_ChkDuplicateClass02 If-Action 0 Error There is already an existing class with class name ‘$490001100$’ in the namespace ‘$400109900$’. Please specify a different class name.
125021 OBJSTR:Class-ChkAbstractFinal If-Action 0 Error This is an invalid combination of the Abstract and Final field.
125033 OBJSTR:AttributeDef_CheckSpaceInName02 If-Action 0 Error Spaces are not allowed in the Attribute Name Field.
125034 OBJSTR:Class_CheckSpaceInName02 If-Action 0 Error Spaces are not allowed in the Class Name Field.
125035 OBJSTR:Class_CheckSpaceInSuperClass02 If-Action 0 Error Spaces are not allowed in the Superclass Field.
400019 PDL:ESC:Validate-[5]SigAttachment If-Action 0 Error Signature attachment is missing.
496055 ASI:AEO:Create_BMC_Dependancy_Get_ReconLogin_924 If-Action 0 Error The person you are attempting to make a “Used By” association with has not been properly reconciled at this time. Please wait until the next scheduled reconciliation time or speak with your system administrator.
506601 AAS:ATV:PreventModifyUnlessActive If-Action 0 Error The parent Release record associated with this activity has not been submitted. Please submit the associated Release record before attempting to update this activity
506601 RMS:RLM:PreventModifyUnlessActive If-Action 0 Error Please save the associated “Release” record before attempting to update this Activity recoord.
506602 TMS:TAS:PreventStatusTransition_Inactive If-Action 0 Error This task (or group) must be activated (from the parent) before it can be changed to the status: $7$ $10003018$. Please ensure the parent record has been submitted and retry the operation.
1000100 RE:Job:OnSave_CheckContJob_Exists02 If-Action 0 Error Continuous Job already exists
1001010 COM:CPY:DisallowDelOnGlobal_010 If-Action 0 Error You cannot delete the “- Global -” Company record as it is a system value required throughout the application.
1001010 COM:CPY:DisallowModOnGlobal_010 If-Action 0 Error You cannot modify the “- Global -” Company record as it is a system value required throughout the application.
1001015 COM:CPY:DisallowModOnGlobal_015 If-Action 0 Error You cannot modify the “- Global -” Company record as it is an Application Specific entry required through out the application.
1001306 COM:CPY:ChkStatusRule_106 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1021306 CFG:GCN:ChkStatusRule_306 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1031306 CFG:GSP:ChkStatusRule_106 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1041091 CFG:GCT:ChkNullProvMatch_091 If-Action 0 Error State/Province entries exist for the selected Country. Please select a valid State/Province and save the entry.
1041306 CFG:GCT:ChkStatusRule_106 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1070115 CTM:PPL:VerifyLoginID-E_22 If-Action 0 Error The Login ID ‘$4$’ is already in use, please choose another Login ID.
1071032 CTM:PPL:StatusRulesErr_032 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1071034 CTM:PPL:ChkDupCorpID_034 If-Action 0 Error The combination of ‘Company’ “$1000000001$” and ‘Corporate ID’ “$1000000054$” already exists for the People Profile with the ‘Person ID’ of “$1000000058$”. You will not be able to save this Profile until this combination is unique.
1071040 CTM:PPL:SupportReqFields_040 If-Action 0 Error The ‘Login ID’ field and at least one relationship to a Support Group are required when the ‘Support Staff’ field is set to “Yes”. Please set the users Login ID and relate them to at least one Support Group and re-apply.
1071051 CTM:PPL:SGReq_051 If-Action 0 Error You must belong to a Support Group in order to be designated as a Support Staff member. You can relate this individual to a Support Group by pressing the Update button located under the Support Groups Relationship tab.
1071081 CTM:PPL:ReqdPagerFields00_081 If-Action 0 Error Pager Parameters ($1000000989$) are required for the selected Pager Service Provider ($1000000906$).
1071081 CTM:PPL:ReqdPagerFields01_081 If-Action 0 Error Pager Parameters ($1000000989$) are required for the selected Pager Service Provider ($1000000906$).
1071081 CTM:PPL:ReqdPagerFields02_081 If-Action 0 Error Pager Parameters ($1000000989$) are required for the selected Pager Service Provider ($1000000906$). * The Pager Phone Number consists of the Country Code, Area Code and Local Number.
1071081 CTM:PPL:ReqdPagerFields03_081 If-Action 0 Error Pager Parameters ($1000000989$) are required for the selected Pager Service Provider ($1000000906$). * The Pager Phone Number consists of the Country Code, Area Code and Local Number.
1071101 CTM:PPL:VerifySite_101 If-Action 0 Error The Site chosen either does not exist in the Site Form or the information was not selected using the menu or return function provided on this field. Please select a Site using either one of these functions.
1071111 CTM:PPL:VerifyCompany_111 If-Action 0 Error The Company entered does not exist in the Company Form. Please select a valid Company using its related menu.
1071113 CTM:PPL:VerifyOrganization_113 If-Action 0 Error The Company and Organization combination entered does not exist. Please select a valid Company and Organization combination using their respective related menus.
1071115 CTM:PPL:VerifyDepartment_115 If-Action 0 Error The Company, Organization and Department combination entered does not exist. Please select a valid Company, Organization and Department combination using their respective related menus.
1071295 CTM:PPL:SGPNo_295_OperationComplete If-Action 0 Note This operation has completed successfully!
1071491 CTM:PPL:ChkDupRemID_491 If-Action 0 Error The Remedy Login ID ($1000000058$) selected is already in use. Please use another value.
1071495 CTM:PPL:RemoveRemID_495 If-Action 0 Error The Login ID can only be deleted by members of the Contact Organization Admin or Contact Support Admin groups. Please contact the application Administrator for assistance.
1071770 CTM:PPL:DeleteAction_770 If-Action 0 Error The Profile Status must be ‘Delete’ in order to delete a People Record. Please change the Profile Status to ‘Delete’ and save the record before proceeding with the delete action.
1081306 SIT:STE:ChkStatusRule_106 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1101105 CTM:SGP:ChkStatusRule_105 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1101111 CTM:SGP:Check4Shifts_111 If-Action 0 Error There must be at least two shifts defined within the application if you wish to enable shifts for this group. [You will need to delete the current shift entry, if this group does not have more than one shift.]
1101116 CTM:SGP:Check4OnCall_116 If-Action 0 Error At least one “Enabled” On-Call Generic Pager or Individual record must be created in order to set this group to On-Call.
1141080 CFG:CAT:ValidateTier3_080 If-Action 0 Error Operational Categorization Tier 2 is a required field when defining a Operational Categorization Tier 3.
1141306 CFG:CAT:ChkStatusRule_106 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1231306 CFG:CTA:ChkStatusRule_106 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1231800 CFG:CTA:Submit_800_Message If-Action 0 Note The selected categorization has been successfully related to $1000000001$.
1291006 HPD:INC:ModifyAllDup_006 If-Action 0 Error You cannot modify incident “””$1000000161$”””, because it is a duplicate of incident “$1000000875$”. Modifications must be made to the original incident.
1291007 HPD:INC:CheckPrevAssignment_007 If-Action 0 Error This incident was reassigned by another user while you were modifying it. You cannot save your current changes. To apply your changes, reopen this incident in a Modify window.
1291010 HPD:INC:OwenrGroupReq_010 If-Action 0 Error The Owner fields (Owner Support Company, Owner Support Organization and Owner Group) always require an entry after submission. Specify the owner using the menus.
1291018 HPD:INC:ChkModifyPermission_018 If-Action 0 Error You do not have the authority to modify incident, “””$1000000161$”””. You must be a member or an associate member of either the owner group ($1000000066$) or the assigned group ($1000000068$).
1291020 HPD:INC:ChkModClose_020_GetRole If-Action 0 Error You do not have permission to modify incident “””$1000000161$”””. You must be a member of owner group, $1000000066$ with the functional role of either support group manager or support group lead.
1291022 HPD:INC:ChkModifyOwnership_022 If-Action 0 Error You do not have authority to modify the ownership for incident “””$1000000161$”””. To modify the ownership fields, you must be a member of the owner group, $1000000066$.
1291027 SHR:SHR:NoPermission2SubmitForCPY2-E_027 If-Action 0 Error You cannot submit this request because you do not have access to information for either $1000000082$ or $1000000001$.
1291028 SHR:ATR:NoPermission_028_2SubmitForCPYE If-Action 0 Error You cannot submit this request because you do not have access to information for $1000000001$.
1291028 SHR:SHR:NoPermission_028_2SubmitForCPYE If-Action 0 Error You cannot submit this request because you do not have access to information for $1000000001$.
1291037 HPD:INC:ValidateResProductInfo_037 If-Action 0 Error The resolution product categorization information is invalid for the specified company, “$1000000001$”. Use the menus to select this information.
1291039 HPD:INC:ValidateSite_039 If-Action 0 Error The incident location information is invalid. Use the menus on the Region, Site Group, and Site fields or the type ahead return function on the Site field to select this information.
1291041 HPD:INC:ValidateRegion_041 If-Action 0 Error The incident location information is invalid. Use the menu on the Region field to select this information.
1291043 HPD:INC:ValidateSiteGroup_043 If-Action 0 Error The incident location information is invalid. Use the menus on the Region and Site Group fields to select this information.
1291045 HPD:INC:ValidateServiceCat_045 If-Action 0 Error The operational categorization information is invalid for the specified company, “$1000000001$”. Use the menus to select this information.
1291047 HPD:INC:ValidateProductInf_047 If-Action 0 Error The product categorization information is not valid for the specified company, “””$1000000001$”””. Use the menus provided for these fields to select this information.
1291049 AST:AHA:ValidateAsgGrp_049 If-Action 0 Error The Assigned Group fields are not valid. Use the menus provided for the Support Company, Support Organization and Assigned Group or the type ahead return function on the Assigned Group field to select this information.
1291049 HPD:INC:ValidateAsgGrp_049 If-Action 0 Error The Assigned Group fields are invalid. Use the associated field menus Support Company, Support Organization, and Assigned Group or the type-ahead-return function on the Assigned Group field to select this information.
1291051 HPD:INC:ValidateAsgGrpShft_051 If-Action 0 Error The assigned group fields are invalid. Use the menus for the Support Company, Support Organization, Assigned Group and Assigned Group Shift fields or the type ahead return function on the Assigned Group field to select this information.
1291053 AST:AHA:ValidateAsgnee_053 If-Action 0 Error The Assigned Group fields are not valid. Use the menus provided for the Support Company, Support Organization, Assigned Group and Assignee or the type ahead return function on the Assigned Group or Assignee fields to select this information.
1291053 HPD:INC:ValidateAsgnee_053 If-Action 0 Error The Asssigned Group fields are invalid. Use the menus for the Support Company, Support Organization, Assigned Group, and Assignee fields or the type ahead return function on the Assigned Group or Assignee fields to select this information.
1291055 AST:AOT:ValidateAsignee_055 If-Action 0 Error The Assigned Group fields are not valid. Use the menus provided for the Support Company, Support Organization, Assigned Group and Assignee or the type ahead return function on the Assigned Group or Assignee fields to select this info.
1291055 HPD:INC:ValidateAsgneeShft_055 If-Action 0 Error The Assigned Group fields are invalid. Use the menus for the Support Company, Organization, Assigned Group, Shift and Assignee fields or the type ahead return function on the Assigned Group or Assignee fields to select this information.
1291057 HPD:INC:ValidateOwnerGrp_057 If-Action 0 Error The Owner Group fields are invalid. Use the menus with the Owner Support Company, Owner Support Organization, and Owner Group fields or the type ahead return function on the Owner Group field to select this information.
1291059 HPD:INC:ValidateOwner_059 If-Action 0 Error The Owner Group fields are invalid. Use the menus with the Owner Support Company, Owner Support Organization, Owner Group, and Owner fields or the type ahead return function on the Owner Group field to select this information.
1291060 HPD:INC:ValidateRespondDT_060 If-Action 0 Error The responded date cannot be set to a date/time that is earlier than the reported date.
1291061 HPD:INC:ValidateContact_061 If-Action 0 Error Select the contact by using the Return functions or by clicking Search.
1291063 HPD:INC:ValidateResCat_063 If-Action 0 Error The Resolution Categorization Information is invalid for the specified company, “””$1000000001$”””. Use the menus to select this information.
1291065 HPD:INC:ValidateReason_065 If-Action 0 Error The cause information is invalid for the specified company, “$1000000001$”. Use the menus to select this information.
1291067 CHG:CRQ:ValidateVendorGrp_067 If-Action 0 Error The Vendor Group fields are invalid. Use the menus with the Vendor Company, Vendor Organization, and Vendor Group fields or the type ahead return function on the Vendor Group field to select this information.
1291067 HPD:INC:ValidateVendorGrp_067 If-Action 0 Error The Vendor Group fields are invalid. Use the menus with the Vendor Company, Vendor Organization, and Vendor Group fields or the type ahead return function on the Vendor Group field to select this information.
1291071 HPD:INC:CheckIfUpdatedToDup_071 If-Action 1 Note This incident was made a duplicate of incident “””$1000000875$””” after you retrieved it. The status was set to “””$7$””” with the status reason set to, “””$1000000881$”””.
1291072 HPD:INC:CheckIfUpdatedToDup_072 If-Action 1 Note This incident was made a duplicate of incident “””$1000000875$””” after you retrieved it. The status is set to “””$7$”””. The Service, Product and Resolution fields are set to the original incident’s values.
1291073 HPD:INC:CheckIfUpdatedToDup_073 If-Action 1 Note This incident was made a duplicate of incident “”””$1000000875$”””” after you retrieved it. The Service and Product Categorization fields were set to the original incident’s values.
1291074 HPD:INC:CheckIfUpdatedToDup_074 If-Action 2 Note This incident was made a Duplicate of Incident “””$1000000875$””” after you retrieved it. The status and status reason fields were reset and the Service, Product, and Resolution fields were set to the original incident’s values.
1291081 HPD:INC:StatusTrans_081_DupInc If-Action 0 Error This incident is a duplicate of incident “””$1000000875$”””. The status of this incident cannot be changed to “””$7$”””, because the original incident’s status is “””$1000000836$”””. To work on this incident, delete its duplicate association.
1291082 HPD:INC:StatusTrans_082_DupInc If-Action 1 Note This incident is a duplicate of incident “””$1000000875$”””. It’s in the”””$1000000150$””” state, because the original incident’s status is “””$1000000836$”””. To work on this incident, delete it’s duplicate relationship or work on the original.
1291100 HPD:INC:SetStatusAssigned_100 If-Action 0 Note The incident cannot be submitted in the “$7$” state unless you are the assignee. The status will be set to assigned.
1291105 HPD:INC:StatusNew_105_Assignee If-Action 0 Error The incident can’t be set to the New or Assigned states. Because you are the Assignee, the Status must be manually set to In Progress , to work on the incident now, or to Pending – with a status reason – if you intend to work on it later.
1291105 SRM:REQ:Status_Submit_105_Error If-Action 0 Error Service Request must be submitted in New state. Fill in the Status field with “New”.
1291115 HPD:INC:ChkStatusRule_115_E If-Action 0 Error You do not have permission to move to the status of “$7$”.
1291115 SRM:REQ:DateRequired_Validate_200_Error If-Action 0 Error You cannot enter a Date Required that is earlier than the current Date. Enter a valid Date in the Date Required field.
1291115 SRM:REQ:Status_Changed_115_TransitionError If-Action 0 Error You do not have permission to move to the status of “$7$”. Enter a valid Status in the Status field.
1291121 HPD:INC:StatusBack2Assigned_121 If-Action 0 Note The incident cannot be moved into the “$7$” state, because the assignment has changed. The status will be set to assigned.
1291205 HPD:INC:AssigneeReqFld_205 If-Action 0 Error The Assignee field must contain a value. Choose an assignee from the associated field menu, then save the Incident.
1291213 CHG:CRQ:ValidateRegion_213 If-Action 0 Error The incident location information is invalid. Use the menu on the Region field to select this information.
1291220 HPD:INC:StatusReasonReq_220 If-Action 0 Error The Status Reason field requires a value when the status is either pending or resolved. Select the status reason from the menu.
1291221 HPD:INC:ResolutionReq_221 If-Action 0 Error The resolution or resolution category field is required when the status is either resolved or closed.
1291315 HPD:INC:ChkVendorReportedDate_315 If-Action 0 Error The reported to vendor date and time cannot come after the current system date and time. Correct the date and time, then save the incident again.
1291320 HPD:INC:SetVendorReportedDate_320 If-Action 0 Error The reported to vendor date and time is required when a vendor group is selected for assignment. Provide the date and time, then save the record.
1291325 HPD:INC:SetVendorRespondedDate_325 If-Action 0 Error The vendor responded date cannot come before the reported to vendor date. Correct the date and time, then save the record again.
1291330 HPD:INC:VendorResolvedDate_330 If-Action 0 Error The vendor resolved date cannot be prior to the vendor responded date. Correct the date and time, then save the record.
1291404 HPD:INC:KeyDate_404_NotValidRules If-Action 0 Warning You do not have the permission to modify the Reported Date fields These fields will be reset to their original value.
1291404 HPD:INC:KeyDate_404_NotValidRulesResolvedDate If-Action 0 Warning You do not have the permission to modify the Resolved Date fields These fields will be reset to their original value.
1291404 HPD:INC:KeyDate_404_NotValidRulesRespondedDate If-Action 0 Warning You do not have the permission to modify the Responded Date fields. These fields will be reset to their original value.
1291408 HPD:INC:KeyDate_408_ReportedDate If-Action 1 Error The reported date cannot be set to a date or time that comes before the last resolved date.
1291408 HPD:INC:KeyDate_408_ResolvedDate If-Action 1 Error The last resolved date cannot be set to a date or time that comes before the responded date.
1291408 HPD:INC:KeyDate_408_RespondedDate If-Action 1 Error The responded date cannot be set to a date or time that comes before the reported date.
1291409 HPD:INC:KeyDate_409_ResolvedDate2 If-Action 1 Error The last resolved date cannot be set to a date or time that is earlier than the reported date.
1291409 HPD:INC:KeyDate_409_RespondedDate2 If-Action 1 Error The last resolved date cannot be set to a date or time that comes before the responded date.
1291510 HPD:INC:EstablishOwner_510 If-Action 0 Error The ownership for this incident can not be established. Select an owner group manually from the menus located on the Assignment tab.
1311031 DLD:DMB:031_ChkDupMessageTag&Locale If-Action 0 Error The combination of Message Tag “$1000000135$” and Locale “$160$” already exist. If you are creating a new locale for a shared Message Tag, please enter a different Locale.
1311031 SYS:MSG:031_ChkDupMessageTag&Locale If-Action 0 Error The combination of Message Tag “$1000000135$” and Locale “$160$” already exist. If you are creating a new locale for a shared Message Tag, please enter a different Locale.
1311400 DLD:DMB:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
1311400 SYS:MSG:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
1321100 SYS:STR:ValidateToFrom_100 If-Action 0 Error The ‘From Status’ and ‘To Status’ must be different. If the intent is to prevent the creation of records with the ‘To Status’ then leave the ‘From Status’ blank.
1321400 SYS:STR:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
1351306 PCT:PDC:ChkStatusRule_306 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1351350 PCT:PDC:ChkProdVendReq_350 If-Action 0 Error When defining a Product within the Product Catalog, both the ‘Product Name’ and ‘Manufacturer’ are required fields. Please enter the missing field and re-save the transaction.
1351402 PCT:PDC:AdminActionGlobalChk_402 If-Action 0 Error The current product is already related to “- Global -“. You must remove the Product Company Relationship before this ‘Admin Action’ can be performed.
1351701 PCT:PDC:ChkCategoryIndex_011_Msg If-Action 0 Error An entry with this Product Categorization and blank Product Name already exists. Please enter a Product Name and Manufacturer or enter a different categorization.
1351706 PCT:PDC:ChkProductIndex_013_BMC_UNKNOWN_Msg If-Action 0 Error An entry with the product categorization, product name and product manufacturer specified already exists. Please enter a different product name or different product manufacturer.
1351706 PCT:PDC:ChkProductIndex_016_Msg If-Action 0 Error An entry with the product name and product manufacturer specified already exists. Please enter a different product name or different product manufacturer
1431306 PCT:PDA:ChkStatusRule_106 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1431800 PCT:PDA:Submit_800_Message If-Action 0 Note The selected categorization has been successfully related to $1000000001$.
1440101 SRM:SHR:Permission_001_DeleteError If-Action 0 Error Users are not permitted to delete Service Request records.
1440101 SRM:SRI:CreateRequest_095_Login&PersonIDError If-Action 0 Error You must be a registered user to submit entries to the Service Request form. Please provide valid Company, Login ID, and Person ID data to submit a request.
1440104 CHG:CRQ:CheckScheduledDateAfterPIP_104 If-Action 0 Error You must provide scheduled dates when a change is moved past the Planning In Progress state.
1440104 INT:CHGTMS:CRQ:EventReceiveStatusChange_TaskWIP-VerifySchDates If-Action 0 Error You must provide scheduled dates when a change is moved past the Planning In Progress state.
1440105 CHG:CRQ:Assignment_040_Manager_AutoRouteAssignee0 If-Action 0 Error No change manager group could be found. Manually select a group from the menus. If no group with an individual in the functional role of infrastructure change manager is defined, notify your System Administrator.
1440220 CHG:CRQ:CheckActualDate_104 If-Action 0 Error You must provide the Actual Start Date and Actual End Date when completing or closing a change.
1440853 CHG:CRQ:CABMgr_853_GetDFLT-E If-Action 0 Error No change manager group could be found. Manually select a group from the menus. If no group with an individual in the functional role of infrastructure change manager is defined, notify your System Administrator.
1441104 CHG:CRQ:CheckActualStartDateLTEndDate_104 If-Action 0 Error The Actual End Date must come after the Actual Start Date. Please correct the Actual dates on the Dates tab.
1441104 CHG:CRQ:CheckScheduledStartDateLTEndDate_104 If-Action 0 Error The Scheduled End Date must come after the Scheduled Start Date. Please correct the Scheduled dates on the Dates tab.
1441115 CHG:CRQ:NoRoleForTranstion_115 If-Action 0 Error You do not have permission to change the status of this infrastructure change.
1441120 CHG:CRQ:StatusRulesErr_120 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1441120 CHG:CRQ:StatusRulesErr_ActiveApproval_1 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1441122 CHG:CRQ:StatusRule_122_CMCA-SchedToCompleted-E If-Action 0 Error The Infrastructure Change cannot be moved to a completed state, because there are open non-discretionary change tasks. You must complete the change tasks before you can complete the change.
1441131 CHG:CRQ:StatusChanged_131_Reset If-Action 1 Note While you were editing the change another user updated the status. Any changes you made to the Status field might be lost. Close this window, then reopen the request and reapply any necessary changes.
1441133 CHG:CRQ:Timing_133_ChgLatent If-Action 0 Error This infrastructure change request is already recorded as latent, and cannot be changed. Reset the timing to latent.
1441134 CHG:CRQ:Timing_134_ChgLatent If-Action 0 Error This infrastructure change request is already in progress and cannot be a latent change. Select another change timing or cancel the request and reenter it as a latent change.
1441137 CHG:CRQ:Timing_137_RequireTimingReason If-Action 0 Error This Change is designated as an expedited change, because the requested start date is before the earliest start date. When expedited, a timing reason is required. Select a valid value from the Timing Reason menu.
1441138 CHG:CRQ:Check_ScheduledDateAction_Messge If-Action 0 Error The scheduled start time comes before the earliest start time or the requested start time. Correct the data before proceeding.
1441138 CHG:CRQ:Check_ScheduledDateAction_Messge Else-Action 0 Warning The scheduled start time comes before the earliest start time or the requested start time. Correct the data before proceeding.
1441139 CHG:CRQ:ReqEndLTReqStartDate_139 If-Action 0 Error The requested end time cannot be earlier than the requested start time.
1441142 CHG:CRQ:ValidateCMGroup_142 If-Action 0 Error The selected change manager support group is not valid. Reselect the change managers group using the menu or use the Assignment buttons, then reapply.
1441146 CHG:CRQ:ValidateChgManager_146 If-Action 0 Error The selected change manager is invalid. Reselect the change manager using the menu provided, then reapply. If no change manager is available using the menu, notify your administrator.
1441151 CHG:CRQ:ValidateRqstGrp_151 If-Action 0 Error The selected Change Requestor’s Support Group is invalid. Reselect the group using the filed menu.
1441156 CHG:CRQ:ValidateRqstr_156 If-Action 0 Error The selected Change Requester is not valid. Use the Return function on the Last Name, First Name, or Phone Number fields to retrieve the Requester’s information.
1441171 CHG:CRQ:ValidateChgAssigneeGrp_171 If-Action 0 Error The selected Change Coordinator’s Support Group is invalid. Reselect the Change Coordinator group using the field menu.
1441176 CHG:CRQ:ValidateChgAssignee_176 If-Action 0 Error The selected Change Coordinator is invalid. Reselect the Change Coordinator using the menu, then reapply.
1441181 CHG:CRQ:ValidateChgImpGrp_181 If-Action 0 Error The selected change implementer support group is invalid. Reselect the change implementer group using the menu or the assignment buttons, then reapply.
1441186 CHG:CRQ:ValidateChgImp_186 If-Action 0 Error The selected change Implementer is invalid. Reselect the change implementer by using the menu, then reapply.
1441190 CHG:CRQ:CompleteStatus_190 If-Action 0 Error A change request can only be submitted with the complete status if it is a latent change. Correct the change timing or the change status before proceeding.
1441192 CHG:CRQ:MoveFromPending_192 If-Action 0 Error The status of this infrastructure change can only be changed from pending to the previous status. Set the status to $1000001722$ before proceeding.
1441205 CHG:CRQ:ChangeCoreFlds_205 If-Action 0 Error The Infrastructure Change fields (Impact, Urgency, Change Type, Class) cannot be modified when the Change is underway.
1441211 CHG:CRQ:ValidateSite_211 If-Action 0 Error The infrastructure change location information is invalid. Use the menus on the Region, Site Group, and Site fields or the type ahead return function on the Site field to select this information.
1441216 CHG:CRQ:ValidateSiteGroup_216 If-Action 0 Error The infrastructure change location information is invalid. Use the menus on the Region and Site Group fields to select this information.
1441219 CHG:CRQ:ValidateServiceCat_219 If-Action 0 Error The operational categorization information is invalid for the specified company, “””$1000000001$”””. Use the menus to select this information.
1441219 RMS:RLM:ValidateServiceCat_219 If-Action 0 Error The operational categorization information is invalid for the specified company, “””$1000000001$”””. Use the menus to select this information.
1441221 CHG:CRQ:ValidateProductInfo_221 If-Action 0 Error The product categorization information is not valid for the specified company, “””$1000000001$”””. Use the menus to select this information.
1441221 RMS:RLM:ValidateProductInfo_221 If-Action 0 Error The product categorization information is not valid for the specified company, “””$1000000001$”””. Use the menus to select this information.
1441246 CHG:CRQ:CheckRequestStartDateRFC_246 If-Action 0 Error The earliest start date will be changed to $1000000358$. Modify the requested start date or set the change to expedited and specify the timing reason.
1541310 INT:CHGTMS:TAS:CheckScheduledDateChange_010 If-Action 0 Warning The selected scheduled dates fall outside of the scheduled dates for Change: $10000006$. The Scheduled Dates for the Change are: Start – $1000000284$ End – $1000000640$ Specify dates within this range.
1541315 INT:CHGTMS:TAS:CheckScheduledDateChange_015 If-Action 0 Error The Scheduled Dates that you have selected fall outside of the Scheduled Dates for the Change $10000006$. The Scheduled Dates for the Change are: Start – $1000000284$ End – $1000000640$ You must choose dates within this range.
1571400 SYS:RTY:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
1581400 SYS:RTA:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
1631135 PBM:PBI:StatusRulesErr_135 If-Action 0 Error You do not currently have permission to modify a problem investigation request. Notify your administrator.
1631145 PBM:PBI:StatusRulesErr_145 If-Action 0 Error You do not have permission to move to the status of “$7$”.
1631146 PBM:PBI:StatusRulesErr_146 If-Action 0 Note You do not have permission to move to the status of “$7$”.
1631155 PBM:PBI:CloseToOther_155 If-Action 0 Error A Problem Investigation cannot be modified after it is closed.
1631155 PBM:PKE:CloseToOther_155 If-Action 0 Error A Known Error cannot be modified after it is closed.
1631165 PBM:PBI:PMChgAsAssignee_165 If-Action 0 Error The problem investigation assignee does not have permission to change the problem coordinator assignment.
1631170 PBM:PBI:NoStatusReason_170 If-Action 0 Error A status reason is required for the $7$ status. Use the menu to select an appropriate status reason.
1631176 PBM:PBI:NoPbmMgrPend>Asgn_176 If-Action 0 Error The problem coordinator assignee is required for a problem investigation. Enter this information to continue.
1631177 PBM:PBI:NoPbmMgr>Asgn_177 If-Action 0 Error The problem coordinator assignee is required for a problem investigation. Enter this information to continue.
1631178 PBM:PBI:NoAssgnGrp>=Asgn_178 If-Action 0 Error The Assigned Group is required when the status is set to “$7$”.
1631179 PBM:PBI:NoAsigneePend>Asgn_179 If-Action 0 Error You must provide an assigned group and an assignee when the status is set to “$7$”. Use the menus to select the support company, support organization, and to find a valid assigned group and assignee.
1631180 PBM:PBI:NoAssignee>Asgn_180 If-Action 0 Error You must provide an assigned group and an assignee when the status is set to “$7$”. Use the menus to select the support company, support organization, and to find a valid assigned group and assignee.
1631201 PBM:SHR:ValidateSite-E_201 If-Action 0 Error The Problem Investigation Location Information is not valid. Use the menus on the Region, Site Group, and Site fields or the type ahead return function on the Site field to select this information.
1631206 PBM:SHR:ValidateRegion-E_206 If-Action 0 Error The Incident Location Information is not valid. Use the menu on the Region field to select this information.
1631211 PBM:SHR:ValidateSiteGrp-E_211 If-Action 0 Error The Problem Investigation Location Information is not valid. Use the menus on the Region and Site Group fields to select this information.
1631225 PBM:SHR:ValidateServiceCat-E_225 If-Action 0 Error The Operational Categorization Information is not valid for the specified Company “””$1000000001$”””. Use the field menus to select this information.
1631235 PBM:SHR:ValidateProductInf-E_235 If-Action 0 Error The Product Categorization Information is not valid for the specified Company “””$1000000001$”””. Use the field menus to select this information.
1631245 PBM:SHR:ValidateAssGrp-E_245 If-Action 0 Error The specified Assigned Group structure is invalid or the specified Assigned Group has no Assignees. Use the search function on the Assigned Group field or use the menus on the Support Company, Organization and Group fields to find a valid group.
1631245 PBM:SHR:ValidatePbmCoordAssGrp-E_245 If-Action 0 Error The specified Problem Coordinator Assigned Group structure is invalid or specified Group has no Assignees. Use the search function on the Assigned Group field or use the menus on the Support Company, Organization and Group fields to find a valid group.
1631255 PBM:SHR:ValidateAssignee-E_255 If-Action 0 Error The specified Assignee is invalid. Use the search function on the Assignee field or use the menu structure on Support Company, Support Organization, Assigned Group and Assignee fields to find a valid Assignee.
1631265 PBM:PBI:ValidatePMAssignee-E_265 If-Action 0 Error The specified Problem Coordinator is not correct. Use the search function on the Problem Coordinator Assignee field or use the menu structure on the Support Company, Support Organization, Assigned Group, and Assignee fields to find a valid Assignee.
1631275 PBM:SHR:ValidateRootCause-E_275 If-Action 0 Error The root cause information is not valid for the specified Company “””$1000000001$”””. Use the field menus to select this information.
1641400 SYS:ATA:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
1670116 PBM:KDJ:Solution_160_KeywordChkDup_Msg If-Action 0 Note The Solution Alias you are trying to create already exists.
1671115 PBM:KDB:ChkStatusRuleAssignee_115_Draft If-Action 0 Error As the Solution Assignee of this knowledge entry you do not have permission to change the Status from Draft to “””$1000003561$”””.
1671116 PBM:KDB:ChkStatusRuleAssignee_116_UnderRevie If-Action 0 Error As the Assignee of this solution entry you do not have permission to change the Status from Under Review to “””$1000003561$”””.
1671220 PBM:KDB:StatusReasonReq_220 If-Action 0 Error The Status Reason field is required when the Status is either Reviewed or Rejected. Set the Status Reason using the menu.
1671280 PBM:KDB:NoKeyword_280 If-Action 0 Warning There are no Keywords entered for this solution entry. This entry will not be included in Keyword searches.
1690210 SRM:APX:LoginID_096_LoginIDError If-Action 0 Error No “People” match could be found for a Login of “$1000000337$” and Company of “$1000000001$” . Enter valid Login data for “$1000000001$” .
1690211 SRM:APX:CMLoginID_096_LoginIDWarning If-Action 0 Warning Login of “$301446300$” for Change Management is invalid. It must be a valid People entry, with AR Administrator, Change Master, General Access and Unrestricted Access permissions for Requester Console to create Change tickets successfully.
1691185 RQC:REQ:Process_215_ChangeSDNTitle_Error If-Action 0 Error You cannot modify the Service Request Summary data. Re-enter the previous data in the Summary field.
1691199 SRM:REQ:Status_2000_Pending_199_Error If-Action 0 Error Status Reason is required when the Status is set to Pending. Please select an option from the Status Reason menu.
1691285 SRM:REQ:RequesterInfo_081_CheckIndividual If-Action 0 Error Please enter First Name and Last Name for the Requested For Individual.
1761101 CFG:ASG:ValidateDupChk_101 If-Action 0 Error This Assignment Mapping entry already exists for the specified ‘Event’ field, Assignment, Organization, Location, Operational Categorization and Product Categorization fields.
1901093 HPD:INC:ValidateServiceCI_086_E If-Action 0 Error Please select a Service CI from the menu provided or search for a Service CI by pressing the CI search button.
1901093 HPD:INC:ValidateServiceCI_093_E If-Action 0 Error The Service CI selected is not a valid selection, please select from the menu.
2101100 CHG:CRR:GroupRequiredFlds_100 If-Action 0 Error The Support Company, Support Organization, Support Group Name, and Support Group ID are required for a Group Rule Type.
2151025 AST:AOT:CheckAccess_025 If-Action 0 Error You do not have permission to modify CI Unavailability entry “$1$”. You must be a Member or an Associate Member of the Assigned Group “$1000000217$”.
2151026 AST:AOT:CompletedUA_026 If-Action 0 Error You do not have permission to modify CI Unavailability entry “$1$”. The Unavailability Assignment Status is set to “$1000002752$”. Only a user with Asset Admin or Asset User permissions can update this CI Unavailability entry.
2151036 AST:AOT:NoAssignment_036 If-Action 0 Error The Assignment fields: Support Company, Support Organization, Assigned Group and Assignment is set from are required. Select the Assignment using the Assignment is set from selection method.
2151038 AST:AOT:ReqPriority_038 If-Action 0 Error The Priority field is required. To set the Priority field simply select a valid Unavailability Class and Unavailability Type using the menus provided.
2151045 AST:AOT:ValidateAsgGrp_045 If-Action 0 Error The Assigned Group fields are not valid. Use the menus provided for the Support Company, Support Organization and Assigned Group or the type ahead return function on the Assigned Group field to select this information.
2151060 AST:AOT:ValidateSchedDates_060 If-Action 0 Error The Scheduled Start Date is required when the Scheduled End Date is filled in. Enter the Scheduled Start Date.
2151061 AST:AOT:ValidateSchedDates_061 If-Action 0 Error The Scheduled Start Date must be set to a date prior to the Scheduled End Date. Correct the Date fields.
2151065 AST:AOT:ValidateActualDate_065 If-Action 0 Error The Actual Start Date is required when the Actual End Date is filled in. Enter the Actual Start Date.
2151066 AST:AOT:ValidateActualDate_066 If-Action 0 Error The Actual Start Date must be set to a date prior to the Actual End Date. Correct the Date fields.
2151070 AST:AOT:ReqSchedDates_070 If-Action 1 Error Both the Schedules Start and End Dates are required when the Unavailability Type is set to “$1000000090$”.
2151075 AST:AOT:Restored-ActualDate_075 If-Action 0 Error A CI Unavailability Entry Actual Start and End Dates cannot be blanked out when the unavailability had been “Restored”. However, these dates can be modified.
2151080 AST:AOT:ReqDates_080 If-Action 0 Error Either Scheduled Start Date or Actual Start Date must contain an entry for all Unavailability entries. Fill in one of these dates.
2151125 AST:AOT:StateTransComplet-E_125 If-Action 0 Error The Assignment Status can only be set to “$1000002752$” when the Unavailability Status is Restored. The Unavailability Status is automatically set to Restored when both the Actual Start and End Dates are entered.
2201400 CFG:TZO:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
2221005 FND:BTH:HolidaysFieldReqd_005 If-Action 0 Error The Holidays field must contain a value.
2291100 APR:APL:BlankApprvlPhaseID_100 If-Action 0 Error An Approval Phase is required when mapping an Infrastructure Change Approver.
2291111 APR:APL:CheckForDuplicate_111 If-Action 0 Error The criteria you have specified is a duplicate, please change your approval mapping criteria.
2291117 APR:APL:BlankApproverID_117 If-Action 0 Error Please selected a valid approver
2291118 APR:APL:BlankSupportGroupID_118 If-Action 0 Error Please select a valid Approver Support Group using the menus provided.
2291119 APR:APL:BlankInherentGroupandRole_119 If-Action 0 Error Please select a valid Inherent Group and/or Functional Role using the menus provided.
2291130 APR:APL:NoPermission_130_E If-Action 0 Error You do not currently have permission to create $1000000722$ approval mappings. You must be a member of the Contact Organization Admin, Contact Support Admin or $1000000722$ Master permission groups, or you must be a $1000000722$ manager.
2291135 APR:APL:NoSRMMapping_135_Flag If-Action 0 Error Please select the proper Mapping attribute.
2351201 PCT:PDN:CheckVendorName_201 If-Action 0 Error The ‘Vendor Name’ (manufacturer) does not match a defined Company name.
2391306 CFG:CUR:ChkStatusRule_106 If-Action 0 Error As a member of the “$1000000172$” group for this record, you do not have permission to submit or modify the currency status from “$1000000066$” to “$7$”.
2491306 CFG:RCL:106_ChkStatusRule If-Action 0 Error You do not have permission to move to the status of “$7$”.
2501055 NTE:NTE:AdminOnly_055 If-Action 0 Error Only Administrators are permitted to create or modify System Notification Events.
2501400 NTE:NTE:DeleteCheck_400 If-Action 0 Error Records in the NTE forms can only be removed from the “Delete” status.
2591306 CFG:RPS:ChkStatusRule_306 If-Action 0 Error You do not have permission to move to the status of “$7$”.
2600000 RQC:SDN:Permission_001_ImportError If-Action 0 Error Only Administrators are permitted to import data.
2600000 SRM:SHR:Permission_001_ImportError If-Action 0 Error Only Administrators are permitted to import data.
2601400 SRM:APX:DeleteCheck_20 If-Action 0 Error SRM Application Setting record can not be deleted. To change the application setting, update the existing record.
2601400 SYS:SET:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
2631306 CFG:CMA:ChkStatusRule_106 If-Action 0 Error You do not have permission to move to the status of “$7$”.
2631800 CFG:CMA:Submit_800_Message If-Action 0 Note The selected categorization has been successfully related to $1000000001$.
2861101 CFG:GEM:ValidateDupChk_101 If-Action 0 Error This Group Mapping entry already exists for the specified ‘Event’ field, Assignment, Organization, Location, Operational Categorization and Product Categorization fields.
2871050 CTM:SGG:DisallowSubmit_050 If-Action 0 Error Please submit On-Call records through the Support Group form.
2871081 CTM:SGG:ReqdPagerFields_081_00 If-Action 0 Error Pager Parameters ($1000000989$) are required for the selected Pager Service Provider ($1000000906$).
2871081 CTM:SGG:ReqdPagerFields_081_01 If-Action 0 Error Pager Parameters ($1000000989$) are required for the selected Pager Service Provider ($1000000906$).
2871081 CTM:SGG:ReqdPagerFields_081_02 If-Action 0 Error Pager Parameters ($1000000989$) are required for the selected Pager Service Provider ($1000000906$). * Pager Phone Number consists of the Country Code, Area Code and Local Number.
2871081 CTM:SGG:ReqdPagerFields_081_03 If-Action 0 Error Pager Parameters ($1000000989$) are required for the selected Pager Service Provider ($1000000906$). * Pager Phone Number consists of the Country Code, Area Code and Local Number.
2981050 PBM:PKE:RequiredPMAssignment_050 If-Action 0 Error The Problem Coordinator Assigned group is required information. Select a Problem Coordinator group, or select either a Known Error Location or a Company before saving.
2981135 PBM:PKE:StatusRulesErr_135 If-Action 0 Error You do not currently have permission to submit or modify a Known Error request. Notify your administrator.
2981145 PBM:PKE:StatusRulesErr_145 If-Action 0 Error You do not have permission to move to the status of “$7$”.
2981225 PBM:PKE:ValidateServiceCat_225 If-Action 0 Error The operational categorization information is not valid for the specified Company “””$1000000001$”””. Use the field menus to select this information.
2981235 PBM:PKE:ValidateProductInf_235 If-Action 0 Error The product categorization information is not valid for the specified Company “””$1000000001$”””. Use the field menus to select this information.
2981237 PBM:PKE:ValidateProductInf_237_withCompany If-Action 0 Error The product categorization information is not valid. Use the field menus to select this information.
2981245 PBM:PKE:ValidateAssGrp_245 If-Action 0 Error The assigned group structure selected in not correct or the assigned group selected has no assignees. Use the search function on the assigned group field or use the menus on the Support Company, Organization and Group fields to find a valid group.
2981255 PBM:PKE:ValidateAssignee_255 If-Action 0 Error The assignee selected is not correct. Use the search function on the assignee field or use the menu structure on the Support Company, Support Organization, Assigned Group, and Assignee fields to find a valid Assignee.
2981265 PBM:PKE:ValidatePMAssignee_265 If-Action 0 Error The Problem Coordinator Assignee selected is not correct. Use the search function on the Problem Coordinator Assignee field or use the menu structure on Support Company, Support Organization, Assigned Group and Assignee fields to find a valid Assignee.
3081020 CFG:PBB:DateCheck_020 If-Action 0 Error The Broadcast End Date must be greater than the Broadcast Start Date.
3201010 SYS:CLN:MinimumRetent_010 If-Action 0 Error The retention period must be at least 1 day, please correct this value to continue.
3201400 SYS:CLN:DeleteCheck_075 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
3291400 SYS:SQR:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
3411400 SYS:CLP:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
3581101 CFG:BTS:ChkUniqueDate_101 If-Action 0 Error The Business Holiday Date you have entered already exists.
3631400 SYS:DQR:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
3751101 PCT:PMD:DuplicateChk_101 If-Action 0 Error This record already exists ( Based on Product, Model/Version, Company, Vendor, Country, City and State ). Please re-enter criteria.
4001210 HPD:HTP:CheckAccessPublic_210 If-Action 0 Error When a template is set to public, complete the fields on the authored customer tab.
4001210 HPD:HTP:CheckAccessPublic_210_CheckServiceCat If-Action 0 Error When a template is set to public, the Service Tier 1 must be completed.
4001210 HPD:HTP:CheckAccessPublic_211 If-Action 0 Error When a template is set to public, complete the fields on the authored customer tab.
4001215 HPD:HTP:RequiredTier1_210 If-Action 0 Error At least one of the product categorizations require an entry when selecting automatic CI relationships.
4271100 CTM:PPG:AdminDeleteOnly_100 If-Action 0 Error Only Administrators are permitted to add, modify and delete the following AR System permissions (Administrator, Browser, Customize and Sub Administrator).
4281400 SYS:RAC:DeleteCheck_400 If-Action 0 Error Records in the SYS forms can only be removed from the “Delete” status.
4361201 SYS:SRT:ValidateFieldId_211 If-Action 0 Error The fieldId “$1000001601$” does not exist. Please input a valid fieldId.
4361201 SYS:SRT:ValidateSchemaName_201 If-Action 0 Error The Schema Name “$1000000795$” does not exist. Please use the menu to select a valid schema name.
4361500 SYS:SRT:DeleteValidateStat_500 If-Action 0 Error The status must be set to “Delete” before deleting a Schema Sort record. Please set the status to “Delete” and save the record before deleting.
5601065 HPD:HTP:ValidateServiceCI_065_E If-Action 0 Error The Service CI selected is not a valid selection, please select from the menu.
5601075 HPD:HTP:ValidateServiceCI_075_E If-Action 0 Error The CI selected is not a valid selection, please re-select from the search dialog by hitting enter on the field.
5601100 SHR:ATR:JoinNoImport-E_100 If-Action 0 Error Data may not be imported into this form.
5601100 SHR:SHR:JoinNoImport-E_100 If-Action 0 Error Data may not be imported into this form.
6391031 SYS:NTM:031_ChkDuplicates If-Action 0 Error The combination of Notification Message Tag “$1000003667$”, and Locale “$160$” already exists. Please use different values.
6391400 SYS:NTM:DeleteCheck_400 If-Action 0 Error Records can only be deleted if the record was saved in a “Delete” status.
6401031 CHG:CRF:ChkDuplicates_031 If-Action 0 Error The combination of Selection Type, Module Name, Notification Event, Form Name, and Menu Value 1 already exist. Please select different values.
6401031 SYS:FLS:ChkDuplicates_031 If-Action 0 Error The combination of Selection Type, Module Name, Menu Label 1, Selection Code and Locale already exist. Please select different values.
6401191 CHG:CRF:ValidateFormName01_191 If-Action 0 Error The form name “$1000000203$” does not exist. Please select a valid form using the ‘Form Name’ menu.
6401191 SYS:FLS:ValidateFormName01_191 If-Action 0 Error The form name “$1000000203$” does not exist. Please select a valid form using the ‘Form Name’ menu.
6401201 CHG:CRF:ValidateFormName02_201 If-Action 0 Error The form you have selected for ‘Select Fields From’ “$1000000203$” does not exist. Please select a valid form using the ‘Select Fields From’ menu.
6401201 SYS:FLS:ValidateFormName02_201 If-Action 0 Error The form you have selected for ‘Select Fields From’ “$1000000203$” does not exist. Please select a valid form using the ‘Select Fields From’ menu.
6401400 CHG:CRF:DeleteCheck_400 If-Action 0 Error Records can only be deleted if the record was saved in a “Delete” status.
6401400 SYS:FLS:DeleteCheck_400 If-Action 0 Error Records can only be deleted if the record was saved in a “Delete” status.
6481405 CHG:CTP:ValidateSite_405 If-Action 0 Error The infrastructure change location information is invalid. Use the menus on the Region, Site Group, and Site fields or the type ahead return function on the Site field to select this information.
6481415 CHG:CTP:ValidateRegion_415 If-Action 0 Error The infrastructure change location information is invalid. Use the menus on the Region, Site Group, and Site fields or the type ahead return function on the Site field to select this information.
6481425 CHG:CTP:ValidateSiteGroup_425 If-Action 0 Error The infrastructure change location information is invalid. Use the menus on the Region, Site Group, and Site fields or the type ahead return function on the Site field to select this information.
8071100 HPD:HCR:VerifyServiceEntitlement_100 If-Action 0 Note The service entitlement method you selected is enablee only if the system is configured to user service entitlement.
14401001 CHG:CRQ:CheckActualDateLatent_103 If-Action 0 Error This infrastructure change is defined as latent, therefore all dates must be in the past. In this case, the actual start date is in the future.
82713120 CFG:SCW:Validate-WorkLogConfig-1_305 If-Action 0 Error System Message: You must fill in all fields.
2147483647 CHG:CRQ:BusTimeSeg_Get_Asgn_050 If-Action 0 Warning The Business Hour Selection is set to Use Coordinator Hours. The Change Coordinators Group or Change Coordinator fields must be filled in.
2147483647 TMS:SHR:ValidateAssignment_4 If-Action 0 Error The Assignment Information is not valid. Use the menus provided on the ‘Assignee Company’, ‘Assignee Organization’ and ‘Assignee Group’ or the type ahead return function on the ‘Assignee Group’ or ‘Assignee fields’ fields to select this information.