Archive for the ‘ITSM’ Category

What are the ITSM 7.x Object Prefixes

Sunday, October 23rd, 2011

ITSM 7.x Object Prefixes:

  • AP: Approval Server
  • APR: Approval Server
  • APW: Approval Server
  • ASE: Assignment Engine
  • AST: Asset Management
  • BMC.AM: BMC Asset Management Namespace
  • BMC.CORE.CONFIG: CMDB Configuration
  • BMC.CORE: CMDB Classes
  • BSM: Not part of ITSM 7.0.  Part of the CMDB Atrium CMDB Console deployable application
  • CAI: Command Automation Interface
  • CBK: Charge Back
  • CFB: Change Management Flashboards
  • CFG: Configuration
  • CHG: Change Management
  • CMDB: Configuration Management Database
  • CMS: Configuration Management System
  • COM: Company
  • CTM: Contact Management
  • FB: Flashboards (base AR)
  • FIN: Financial
  • HPD: Help Desk (Incident Management)
  • KMS: Knowledge Management System
  • LIC: License
  • NTE: Notification Engine
  • OBJSTR: CMDB, Object Store
  • PBM: Problem
  • PCT: Product Catalog
  • PDL: Product Dictionary Library
  • RAC: Application Administration Console
  • RE: Reconciliation Engine
  • RMG: Time Segments (Foundation system)
  • RQC: Requester Console
  • RRC: Reporting
  • SHR: Shared
  • SIT: Site
  • SLM: Service Level Management
  • SRM: Service Request Management
  • SYS: System
  • TMS: Task Management System
  • VIS: Process Visualizer (Foundation system)

 

 

Understanding the modules in BMC Remedy 7.x

Thursday, May 19th, 2011

Understanding the modules

  • Some modules are required by more than one ITSM application. Where this is the case, the installer installs the module only once. For example, if you install the Change Management application, then later install the Asset Management application (both of which require the Definitive Software Library—DSL), the installer skips the DSL installation routine during the Asset Management installation.

Module description

  • This section contains a brief description of each module.

Financial Management

  • Financial Management improves corporate budgetary accountability by tracking the expenses (both forecast and actual) for material, labor, and so on, associated with records in the ITSM applications.

Contract Management System

  • Contract Management tracks the status, type, terms, conditions, payments, and other information regarding lease, software, warranty, and maintenance contracts.

Asset Inventory System

  • Asset Inventory enters, tracks, and manages individual assets and bulk items

Definitive Software Library

  • The Definitive Software Library (DSL) is a central repository of approximately 10,000 approved product dictionary entries. These entries are the “master” names of the software applications. Any application that uses the DSL can specifically identify a single name for a software application and its versions, which in turn supports software license compliance.

Task Management System

  • Task Management System (TMS) is an AR System subsystem that is used to create task templates and task group templates that can be used by the Change Management, Incident Management, and Problem Management applications. Besides the ability to set up predecessor-successor relationships, TMS supports branching and multiple task paths as well as the data exchange between tasks. TMS also supports integration with the Configuration Management (formerly Marimba) application through a launch mechanism.

Command Automation Interface

  • The Command Automation Interface (CAI) is a subcomponent used by TMS to execute commands on external systems. CAI uses a command definition (a type of template) to construct commands using the parameters sent to it by TMS. CAI then uses a predefined conduit (for example, a web service, a command line, a URL, and so on) to execute the command.

Requester Console

  • The Requester Console is the customer-facing, user interface of the ChangeManagement and Incident Management applications. It is a single entry point where users of these applications can submit a change request or report an incident.

Foundation

  • Foundation contains all of the forms, workflows, and data that are needed to support the applications
  • Each ITSM application also installs several modules. Like the supporting applications, the modules provide background functionality and extend the capabilities of the applications. The installer installs the modules automatically.

NOTE:

  • Make sure you create a backup of the AR System database before you proceed with the ITSM installations. You need this backup to restore AR System if you experience a problem with an installation.