Direct Access URL to SHR:LandingConsole
Where :
- MIDTIER_SERVER_NAME = Mid-tier server name
- PORT_NUMBER = ?Mid-tier port number
- AR_SERVER_NAME = AR Server Name
- FORM_NAME = Name of the form to be opened
- INSTANCE_ID = Instance id of the record to display, only applicable for SearchTicket ACTION
- OPTION = Can be either “FormOpen” (Open in full framework with App List and Home Button) or “FormOpenNoAppList” (Open in reduce framework with no App List and no Home button, cross launch should use this option)
- ACTION can be one of the followings:
- ShowTicket = Open existing form based on INSTANCE_ID
- SearchTicket=Open form in Search mode
- CreateTicket= Open form in New mode
- SearchTicketWithQual=Open form based on QUAL
- QUAL =Qualification of the search, only applicable for SearchTicketWithQual ACTION
Examples:
Open Incident form in Create mode:
http://MIDTIER_SERVER_NAME:PORT_NUMBER/arsys/forms/AR_SERVER_NAME/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD:Help%20Desk&F1000000076=FormOpenNoAppList&F303647600=CreateTicket
Open Incident form in Search mode:
Open Incident form and display a single Incident record:
Open Incident form and perform a qualified search:
http://MIDTIER_SERVER_NAME:PORT_NUMBER/arsys/forms/AR_SERVER_NAME/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD:Help%20Desk&F1000000076=FormOpenNoAppList &F303647600=SearchTicketWithQual&F304255610=’Submitter’%3D%22Demo%22
NOTE: The qualification string must be URL encoded as shown above for: ‘Submitter’=”Demo”
Example for Incident by Incident Number:
http://<midtier>/arsys/forms/<arserver>/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=<ITSM FORM NAME>&F1000000076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610=<QUAL>
<ITSM FORM NAME> = HPD%3AHelp+Desk
<QUAL> = <FIELD ID>%3D%22<VALUE>%22
<QUAL> = ‘1000000161’%3D%22<INCIDENTNUMBER>%22 E.G. ‘1000000161’%3D%22INC000001398366%22
I found that by enclosing the Incident Number within actual quotes seemed to work just as well. This URL opened up one of my tickets with out any issues:
About