History of BMC Remedy Action Request System

Remedy Corp. The Company was incorporated on November 20, 1990 in Delaware Headquarters Mountain View, California, USA. Key people: Larry Garlick – Founder & CEO, Dave Mahler – VP Marketing, and Doug Mueller – Chief Architect Version 1.0.

Action Request System 1.1 — Approx. Nov 1992

Action Request System 2.0 — 1993

Action Request System 2.1 — 1994

Action Request System 3.0 — 1996

Action Request System 3.1 — May 1997

Action Request System 3.2 — Sep 1998

Action Request System 3.2.1 — 1998

Action Request System 4.0 — Jan 1999 Improved installation process and user interface. ¬†Improvements to Fields, Objects and Workflow, and added various other features to the Remedy Administrator.

Action Request System 4.0.1 — Sep 1999

Action Request System 4.0.2 — Jun 1999

Action Request System 4.0.3 — Nov 1999

Action Request System 4.5 — May 26, 2000

  • Improved installation process
  • Enhanced performance and stability of the Remedy User
  • Added functionality to the Remedy Administrator
  • Enhanced logging functionality – records the appropriate logging (API, filter, or SQL) to the status list, and returns the log via each API call until you request a stop. You can specify getting the log directly or having the log written to a specific file.
  • Provides hooks for building interfaces to allow it to authenticate against external directories.
  • Groups together interrelated objects specific to an application on a packing list. ¬†Modifies or deletes these objects through an editor in Remedy Administrator.
  • Gives server logs maximum sizes and can be configured to be circular logs.
  • Associates properties like version tags, version information, and labels.
  • Has no constraints on the number of server threads; customers can use as many as their database and system resources can support.
  • Extends the business time functionality by adding the Application-Bus-Time-Subtract command.

Action Request System 4.5.1 Maintenance — Jun 30, 2000

Action Request System 4.5.2 Maintenance — Feb 14, 2000

Action Request System 5.0 with Web and Windows clients — Dec 10, 2001

Action Request System 5.0.1 — Mar 15, 2002

Action Request System 5.1 — Sep 11, 2002

Action Request System 5.1.2 Maintenance — Oct 17, 2003

Action Request System 6.0 — Feb 6, 2004

Action Request System 6.03 — Jan 2005

Action Request System 7.0 — May 9, 2006

Action Request System 7.0.01 — Oct 6, 2006

Action Request System 7.1.00 — Aug 31, 2007

Action Request System 7.5.00 — Jan 16, 2009

Action Request System 7.6.03 — Fall 2010

Action Request System 7.6.04 — December 2010

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